It needs better managment. - Claims Adjuster ACCC Insurance Company Employee Review

salary, too many claims for the adjusters and micromanagement . as an experience adjuster: have a rule: 110 claims max. that way adjusters can concentrate on customer service, catching fraudulent issues, better statements, better turn around on a claim, more chances to call more often their insured so they can close the claim fast. but if you have 200 open claims: all you will be doing is answering the phone to angry people all day to give them status of the claim and not being able to work the current claims, it becomes a mess. 12 years of experience.