Regular office, very little movement upward - Front Desk Receptionist AFM-EPF Employee Review

Good hours Hybrid work schedule

Hourly pay Slow work environment

Standard PTO and above average benefits

Training is incredibly inconsistent. Everyone is encouraged to learn things "their own way", but this means that there is no standard. Every claim must be approved before being sent out, which leads to micromanaging at every step. You are only judged by the claims you submit for approval and not the phone calls you are assigned, which makes some analysts appear as though they are underperforming when the reality is that the systems they use here are outdated. They lack incentives to work harder and do not approve any overtime. There is no room for overachieving and you will not earn more for working harder. The current model they use for performance encourages mediocrity. They would rather turnover workers than look at the root of the problem, the management, and fix it.