Leader, Member Experience - Anonymous employee AIR MILES Employee Review

2.0
14 Nov 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

leader in customer service industry you can learn alot about the customer service industry from this role paid workshops benefits such as wellness subsidy

Cons

no worklife balance . work at home policy was removed for leaders, but majority of their direct reports are work at home associates and most coaching conversations are done over the phone. no reasonable explanation given for the removal of the work at home program. unmanageable workload no flexibility from upper management lack of communication , don't understand the why fear of retaliation limmited opportunities for career growth. only lateral movement is allowed on contract basis only. the focus is on quality assurance, not on people leading or development. results of associate satisfaction surveys are not taken seriously. voices are not heard.

Explore other reviews about AIR MILES

5.0
25 Jan 2023
Recommend
CEO approval
Business outlook

Pros

Good benefits Great co-workers Fully remote Lots of fun employee events - got to meet a lot of cool folks at the company through it

Cons

Lots of different roles within the chain of command so different objectives are being passed down Sometimes hard to feel if you're making a difference

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AIR MILES Response
3y
Thank you for the positive feedback. Our Associates are at the heart of our strong company culture and are truly what makes AIR MILES such a great place to work! We are glad to hear that you enjoyed the benefits and events offered to our Associates, as well as our remote-first working model. We appreciate your perspective on feeling as though your work makes a difference. We strongly believe that our people are our greatest asset and that the work done at all levels of the organization contributes to our success as a business. During our January Business Update, our Executive team shared our Strategic Imperatives for 2023 and the ways we will continue to scale as an organization to help Associates under the "big picture" and where their role fits in. We also recently introduced a new Goal Setting process to better align with our quarterly planning process, and to encourage more regular conversations about goals between Leaders and Associates. For Associates with questions regarding the impact of their role, we encourage you to speak to your leader or Manager Once Removed for guidance. Thanks again for your feedback, and all the best. Dimitri Benak - VP, People and Culture
1.0
4 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Making people write reviews to

Cons

And Review things just to

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