Pretty decent with some flaws - Travel Consultant AIR MILES Employee Review

Thanks for taking time to share your point of view. We too are proud of the great talent at AIR MILES. Our Work from Home program for our Care Associates allows for many benefits including increased work-life balance, time with family, comfort of working in your own space, as well as positive impacts to the environment. I’m glad to hear you’re enjoying it. I appreciate that you value the training that we offer at AIR MILES. Our commitment and approach to training focuses on courses that help Associates enhance their capabilities to maximize performance as individuals, within their teams and to support the overall growth of the business. We invest in our learning and career development platforms to give our associates the tools they need to succeed. In reading over your list of cons and advice to management, let me first start off by thanking you for providing this insight. I understand that the environment is sometimes stressful, especially this year due to unforeseen circumstances resulting from COVID-19. Creating a world class experience for our Collectors is important for us and we are proud to be recognized in the top 5% of call centres in Canada for this reason. With respect to the surveys we send out several times a year, we do this to better understand what’s working well and areas to affect positive change. We take the time to listen and put feedback into motion. We believe celebrating our Associates is essential to our business. Based on roles, location and logistics how we celebrate may look different but nonetheless we find ways to celebrate wins, milestones or ‘just for fun’ and we take a lot of pride in giving you something to brag about, like the flexibility our Call Centre has to work from home 100% of the time. I know that change can cause uncertainty and last year was a big year for our company where we made critical changes to our business. With these changes, however, we are better positioned to deliver on our goals of enhancing our technical capabilities and improving our Collector experience to drive our mission of Rewarding Canadians Every Day. We are excited about the direction we are heading in, and for what’s to come. Again, I appreciate you taking the time to provide feedback. Thank you for all that you do. Dimitri Benak VP, People and Culture