Stay away. Toxic environment - Customer Service Representative (CSR) AIR MILES Employee Review

I’m sorry to read of your experience at AIR MILES. I’d love to address what we are doing to avoid this situation for future Associates. We encourage a culture that is safe and inclusive and for all Associates to share their ideas, opinions, and feedback. I am sorry that you experienced situations where this was not the case. Being in a Customer Care role, calls are often monitored to provide Associates with coaching, training, and feedback to help them provide the best Collector experience possible, while equipping agents with the tools and knowledge to answer the many different types of questions Collectors ask. One of our corporate Values is that “we own our successes and our misses.” I would encourage any Associate that has feedback and would like to see things done differently to speak with their Leader about it directly. Another priority of ours is work-life balance and mental health – we encourage Associates to use the tools that we provide to help them feel their best at work. All our Associates have access to the entire Headspace library, Cognitive Behavioural Therapy via BEACON and our flexible benefit program. Our hope is that these benefits in combination with a permanent work from home set-up for Customer Care Associates allows them the opportunity to prioritize health and wellness as much as possible. Thank you for your review. Dimitri Benak, VP of People and Culture