Pros
Wonderful clients and staff, most staff genuinely care about their clients and want them to do well, they're looking into increasing DSP pay to current market standards, good amount of PTO.
Cons
Poor management, no growth opportunity, toxic environment. They expect you to work like a dog for low pay, be grateful for the opportunity to do so, and will punish you if you're not. The staff do their best, but it's hard for anyone to stay motivated under complacent and unsupportive leadership. Micromanaging is rampant. You'll never get any on the job training after NEO, you'll have to figure everything out for yourself and simply hope you get it right. Management is completely out of touch. Promotions are given based on friendships over performance. Get used to sucking up to the right people if you expect a future here. Bottom line, if you're not happy in your position here, leave sooner than later. Nothing here will ever improve until different people are in charge.