Pros
Very laid back environment. Free soda. Dress in pajamas if you want.
Cons
The current climate in customer support is GET OUT. It should speak volumes of a company when a very large percentage of the department decides to jump ship all at once. Hard workers are not rewarded or recognized. VERY low pay. You'll start as a temp/contractor for $12-15/hr. If you get an offer, don't expect more that $32,000/yr. Well below the average for the position. On the opposite side, those that choose to do the bear minimum (which is very VERY low), are treated the same as those who give their all. It does not pay to work hard at ABILITY. w No training. Don't expect real classroom training. You'll shadow support reps and learn from there. Management doesn't care. They just need warm bodies on the phone. If you happen to get hired on from temp, don't expect any upward mobility. Promotions are VERY few and far between within Customer Support. Expect to be yelled at over the phone by dissatisfied customers. SLA is non-existent. The expectation is "we'll get to it when we get to it".