Not terrible, Odd dynamic - Customer Service Abt Employee Review

2.0
4 Dec 2022
Recommend
CEO approval
Business outlook

Pros

They hired me quick. I was looking for something between my internship and my graduation, for an unknown time period(was only a few weeks thankfully). Orientation went well (great job Nicki), but that's when I started seeing issues. Schedule was flexible, Mavriganis made it very easy to come and go as I pleased.

Cons

"we're a family run company" was the most popular answer there. This place would be 5 stars if you were part of the family and got to act the way the family does, but to move up you would have to really start sucking up. The justification for a lot of things was "because the Abts say so" instead of a logical approach "You can't ask who is calling because the Abts think it's rude" ........let's just play 100 questions instead of trimming the fat and getting right to the point.

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Abt Response
3y
We appreciate the feedback. Our core commitment to customers and rewarding hard-working employees has remained the same since we were a small storefront and we believe that is what has led to our continued growth over the last 86 years. Bob Abt made the decision to not screen calls many years ago for the simple reason that no matter who is calling, every customer is important. What we value is not sucking up, but rather, hard work. Promoting exemplary employees is common and nearly all of our managers and supervisors began in entry-level positions. We hope you enjoy the sweaters as they are quite comfortable!

Explore other reviews about Abt

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Excellent owners. Best management. Great pay!

Cons

Customers often pay less than the employee discount!

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