Acclara

Terrible place to work - Patient Resource Specialist Acclara Employee Review

1.0

19 Jul 2024

Patient resource specialist

Recommend

CEO approval

Business outlook

Pros

Being able to work remote?

Cons

Worst company ever! They micromanage, leads/supervisors treat the reps terrible, leads/supervisors refuse to do their job most of the time, they will avoid taking supervisor calls and in my case are undertrained. I’ve had to walk leads through certain processes because they didn’t know what they were doing. Did I mention they micromanage? They have no problem hounding you but the moment you need them they’re either nowhere to be found or their response is “did you check your process guide? OR did you try to de-escalate? There’s SO much more I could say, but I’ll leave it at that.

2.0

21 Dec 2023

Anonymous

Recommend

CEO approval

Business outlook

Pros

Remote, some good coworkers left, weekends off

Cons

Everything after the mergers. Our legacy company paid out up to 8k pre tax a year for me and now it’s about $500 a quarter and NOTHING for the holidays this year. They promised to keep a good median of all companies but seems they chose the worst parts of every company and stuck with it. Leadership is very disorganized and does not communicate with other teams. Pay is low for the job we are doing, raises do not even cover inflation. Great health benefits we once had with our legacy company are gone and now we have to pay high deductibles on top of a low wage without great bonuses. So many great people left this year and now I can see why. Tenured employees constantly have to fix newer employees mistakes and some newer employees are making more than others who have been here for years. I was holding on to hope that things would get better but finally came to the conclusion things will never be the same.

Acclara Response

Thank you for taking out time to share your feedback with us. We understand that change can be difficult, especially when it comes to compensation and benefits. We have been working to find a balance between our legacy companies that provide fair compensation and benefits to all employees. As a company, we regularly review our compensation structure to ensure that we are providing fair pay to all our employees. We also take great pride in our health benefits and this year implemented more robust benefits at a lesser cost to employees. We understand that tenured employees have a lot of knowledge and experience, which is valuable to our company. We would like to assure you that we are committed to providing equal opportunities to all our employees, regardless of their tenure Your insights are instrumental to Acclara’s growth and your candidness is greatly appreciated. Please continue to share your thoughts and feedback at careers@acclara.com.

Terrible place to work - Patient Resource Specialist Acclara Employee Review

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