- A LOT of the TECs are unhelpful or rude.
- Hours cut for no reason, promised to return, never did.
Went from 6 hours which were promised at hiring to 4 hours, never returned.
- Pay is too low for the fact they'll make you work on other projects and train for other projects to not only do those separate jobs but the one you're hired for. They don't mention this at all either in hiring or any documents you sign that you'll be trailed for other projects, work on those when tasks aren't available then never use them again.
- QA in every project is incompetent and babied by the trainers or higher ups so even when they're going against policy or doing things they're not allowed to do, they freely can do whatever but any other staff would be ripped into and written up.
- Management is TERRIBLE!
They lie, they will make things up, they will make you promises with no intention of keeping them, they will not be open or transparent with you, they will leave you hanging. We just got laid off and were forced into Mandatory Time Off for TWO WEEKS due to "lack of tasks" and no matter how much you contacted their CXM or any TECs/Managers they refused to communicate with you. They said after people were getting understandably upset there would be meetings on Monday after two weeks of radio silence, then on the Friday they droppped a meeting link with ZERO notifications, heads up, communication or anything to claim that our client needed a headcount reduction by the 15th meaning they held us hostage for two weeks without pay to lay us off. They had a deadline so they knew they needed to reduce people and kept us there in the dark. Once let go, the ones they were keeping were magically getting tasks while people still with no information were being kept hostage with no tasks or pay.
- Excessive mandatory meetings, trainings, calibration calls, surprise meetings for "shadowing" aka watching how you did tasks with all available higher ups despite them able to see your screens.
If you had downtime, they repeated their slide shows at you and made you listen. Every single day they made you get in a call to do your two calibration tasks and because everyone thinks the others were more informed, they got it wrong more often than not which resulted in people getting coaching for failing those tasks and when this issue was brought up, they sat there clapping their hands like demented summer camp employees going 'Great collaboratiooonn" while only one or two people participated.
- Zero honestly or transparency.
We had a no tasks day, so when I got tasks they were easy ones that I got done quickly with full knowledge that they were correct as they were cut and dry. Got a message by TEC wanting a meeting because he was "curious" and asked why I was going faster, I stated the tasks were textbook and instantly handled in a minute or less so I was focusing on quality and quantity since our AHT and utilization was already ruined for the day. He acted like it was fine, said I wasn't in trouble at all in any capacity and was just curious. Had a write up the next day.
Another instance I got was after 6 weeks, I had about 12 QA emails which were tasks the QA team "corrected" and half of them would be agreeing with everything but they'd want to post their own links and would mark you as "failed" even when you were correct and using a correct, legit link. If you disputed it, the higher ups always side with QA's even in instances they are using AI which they're not allowed to do nor are we.
Meaning I got coaching for missing 12 tasks in 6 weeks out of 1440 tasks total. My TEC said my quality was down, showed my screenshare, my quality was high and my calibrations were too. I asked about it, avoided topic.
- You use your own equipment for this role
They expect you to install multiple programs, have two monitors, have all these set ups for them to literally only work in Google Chrome. All work could have been done on a tablet or cheap laptop but they want higher for 0 reason.
