Pros
There are very few pros to list, if any. One or two decent upper-management staff does not make a good company.
Cons
Recently hired a new manager who is woefully inept. She has no answers of her own and is constantly referring people to other managers or supervisory staff. Burying your head in your laptop does not help with a building queue. And the handful of supervisors who know what they are doing are stretched way too thinly to compensate The site is awful, with a disgusting building and too few areas for growth. Agents consistently receive too few breaks and lunches and may not receive them at all due to abysmal scheduling. Upper management also asks people to stay well past their shift to attempt to stretch manpower. Turnover rates are atrocious with most new hires barely making the six month mark. I couldn't in good conscience recommend this place to anyone.