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Advanced Technology Services

Engaged employer

Service Desk is an after thought and a joke - Help Desk Associate Advanced Technology Services Employee Review

1.0
5 Sept 2017
Recommend
CEO approval
Business outlook

Pros

It's a place to get your year experience in for better opportunities with other companies

Cons

Procedure changes from day to day. One day you'll be told to follow the Knowledge base to the letter, the next you'll hear that it's "assumed" and interpreted to how you see it. No room for advancement or change, the business atmosphere is completely stale, promotions and raises are non-existent. Over the last year there have been at least 5 HDR1 positions that have opened up due to senior agents leaving for other companies. They promoted maybe two. They no longer hire directly, all new employees for the Leveraged desk are contracted in at $10-12 an hour. Offshift employees handle upward of 30 accounts while a first shift employee is in 3-4 accounts.

Explore other reviews about Advanced Technology Services

1.0
18 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great time to sell into the manufacturing sector related to productivity and equipment reliability.

Cons

Operational driven company but constantly changing the sales org and strategy. "Leaders" that have no background in business development or revenue generation responsible for sales strategy. Wasn't uncommon to report to a new leader or move sales territories multiple times in a year but quota never changed. Top performers are expected to do and sell more but additional financial upside was out of the question. A select group of legacy employees and "leaders" made decisions in a bubble in most cases. I was a top performer during my entire tenure at ATS. I agreed to work out a two week notice to help transition my accounts but was terminated after three days. No one in middle management, director, or exec-level roles asked for feedback or even made the time to send an email wishing me well or thanking me for my contributions during my five years with the company. In fact, my health insurance was terminated with no warning before I left the last day. My contributions and sacrifices for ATS meant so little to the company that they didn't care that my two small children wouldn't have insurance for over a month when I tried to leave the right way.

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