Pros
The company has an exclusive contract with Caterpillar L.P.S.D, as it was started by a previous long time Caterpillar maintenance employee, who felt he could offer better, more focused service to the host company.
Cons
Management of its employes and process is flawed. No structure in place to properly train, re train, and/or verify its employee know how to do the job correctly. The company is sold as having customer focus and process improvement as top priority, but in practice, they are just in the business to stay employed, with gimmicky campaigns, catchy rhetoric, and manipulated metrics to show value, without actually doing the fundamental things to provide value. Without a proper training platform in place, opportunities for career development are non existent. Care for its employees well being is deplorable at best, since there is little planning ahead for host plant shutdown and cutbacks through out the year, so abrupt temporary layoffs and shift changes with little to know notice ahead of time, leaves its employees stuck to where they can't even seek possible temporary work in other plants that need aid, while its host plant is in shutdown. The company promises more than they can actually deliver realistically to its customer, and with the poor leadership within and outside of the plant, this leaves the employees to bare the brunt of the customers wrath when expectations are not met, and that isn't fair to its employees. Never should maintenance technicians have to answer directly to its host customers management and supervisory staff, as all concerns should funnel through the site or and/or regional supervisor.