Pros
They provide equipment They make things sound good They have bonuses twice per year
Cons
If you want to move up good luck. Its one of those "dont show them how well you work or you'll be stuck there forever" places to work at. I've seen someone apply 3x for a position they already have done at the company and get denied 3x. Said employee had high metrics in position when they did it but because they have high metrics and high call representative the company would prefer them to take calls. Company wide changes happen often, with little to no warning and accept you to know what's going on. Management has their favorites and if you aren't one, good luck. New hires make the same employees who have been there for years. The way they give raises should be studied. IT always has issues on employee and patient side. They think by having DEI committees they are making a positive role yet BIPOC people are still treated as less than their Caucasian counterparts. They got rid of a department, moved 2 out of 3 of the employees to phones. And then 2 days later hired new employees to do the job their seasoned employees were already doing!