Pros
Have a lot of awesome people you work with, very helpful and they have the positive attitude to help get you by.
Cons
After the move, pay for agents are very low. New hire screening is subpar, this led to sending agents to a telco account without enough innate skills to be competitive. Clients for the telco company is expecting us to be on top of the pack, but with low pay grade and subpar screening (even asking for no telco experience) we need extra time to make the agents competitive enough. Sadly the clients are looking at numbers not the situation, we cannot be on top if we are not given enough time to help agents. They also wanted to do PIP weekly. Leader's deliverables are too many, incentives are non existent, for a pay grade that we can get working as an agent,working for Afni is not so much afnimazing.