Worst company every! - Inbound Customer Service Representative Afni Employee Review

1.0
20 Jan 2025
Recommend
CEO approval
Business outlook

Pros

No pros, absolutely nothing positive about this company.

Cons

Working at Afni has been one of the most frustrating and disappointing experiences of my career. From start to finish, I endured unprofessional practices and a complete lack of accountability. First, the equipment I received for the role was in poor condition—it arrived dirty, and I had to clean it before using it. When I returned the equipment in better condition than it arrived, I provided proof of delivery and confirmation that it was signed for. Yet, I am still waiting for my deposit refund weeks later, with no clear answers or resolution from the company. The lack of transparency and communication is appalling. Even after multiple follow-ups, I received vague responses, and no one seems to take responsibility for the delays. I’ve had to involve a lawyer due to their unfair practices and the unnecessary stress they’ve caused me. Additionally, my time at Afni was marred by their lack of professionalism and questionable policies, which made the entire experience unpleasant. No employee should have to go through this level of frustration just to get their deposit back. I would never recommend this company to anyone, whether as an employee or a client. I plan to leave reviews on other platforms to warn others about their unprofessionalism. Avoid Afni if you value your time, money, and peace of mind.

Explore other reviews about Afni

5.0
22 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Amazing leadership I miss them all. Highly supportive.

Cons

None really, I mean KMS could use an update.

2.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

* If you ever want to work in management, this place will give you an education in what not to do. * Decent benefits package. * Weekly food trucks for lunch. * Some opportunities for promotion if you work hard.

Cons

* Management is the biggest con. They are not transparent, don't really know what they are doing, and make decisions by the seat of their pants. Most decisions are knee-jerk reactions to something that could have been prevented if they had half a clue how to do their job. * If you have a question, you can expect to get a 5 different answers from 5 different managers or being told one thing only to have a completely different thing take place. * The call floor is the most toxic place I have ever seen. You can feel it hanging in the air the moment you walk in.

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