Unprofessional employees - Customer Service Representative Afni Employee Review

1.0
21 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Near my residence, easy commute. Same day hiring . fast and easy

Cons

The culture here can feel unprofessional, especially toward mature employees. At 50, I was bullied by a coworker because of my age, and management did not step in. This was disappointing, especially since I was in a career transition and recovering from depression while bringing 20 years of management experience. On top of that, internal job applications were nearly impossible. The job portal wasn’t accessible in the production area, and even after months of going back and forth with IT, HR, and my coach, I never got access. It felt like there was no real support for employees trying to grow within the company. In addition, it was common for coaches and Operations Managers to ask employees—most of whom were earning minimum wage—to contribute money for team-building activities. This put added financial pressure on staff who were already working within very tight budgets.

Explore other reviews about Afni

5.0
22 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Amazing leadership I miss them all. Highly supportive.

Cons

None really, I mean KMS could use an update.

2.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

* If you ever want to work in management, this place will give you an education in what not to do. * Decent benefits package. * Weekly food trucks for lunch. * Some opportunities for promotion if you work hard.

Cons

* Management is the biggest con. They are not transparent, don't really know what they are doing, and make decisions by the seat of their pants. Most decisions are knee-jerk reactions to something that could have been prevented if they had half a clue how to do their job. * If you have a question, you can expect to get a 5 different answers from 5 different managers or being told one thing only to have a completely different thing take place. * The call floor is the most toxic place I have ever seen. You can feel it hanging in the air the moment you walk in.

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