Support specialist - Support Agero Employee Review

1.0
13 Jul 2018
Recommend
CEO approval
Business outlook

Pros

Almost nothing except flexibility in schedule. And non micromanagement

Cons

The environment here is very clique-based and two faced. There are a few people who might be genuine but you don’t really know because they’re in the clique you know is constantly talking. But that’s not even the worst part. The worst part is the compensation in comparison to the “benefits” and PTO. We have BCBS, and pay $200+ for just health insurance and it isn’t even a good plan. This is for one person. Not for myself and my husband. And it’s JUST BCBS. PTO is not good either. It’s 2 weeks a year accrued over those 52 weeks ONLY IF you work a full 40 hour week. And if you work OVERTIME, that pto that would be owed to you does not get accrued. Let’s say you have 8 hours of pto in your bank. You work 40 hours a week and accrue only 1.54 hours in PTO. If the next ween you work 32 hours and use that 8 hours— you don’t get the full 1.54 hours. You get something like 1 hour. But if you decide to make up your 8 hours lost in overtime the next week and work 48 hours... you still only get 1.54 hours. And you cannot borrow this time which is understandable but if you’re accruing it on a 52 week year, you’ll never be able to take a full weeks vacation. This is regardless if you were out with a serious illness, your spouse was, or you’re pregnant. OH AND, I have to track this because they legitimately will not add in the right PTO you have. They short you on your pay check and are lazy to add it. It makes me feel as though they’re purposely trying to get around having to pay employees what they earn. This week, over a 2 week pay period. I had less than 2 hours banked in my pay statement. I worked full 40 hour weeks in the previous pay period. So I should’ve gotten 1.54 hours per week * 2 weeks at 3.08 hours banked. And what I already had banked in my PTO that was unused before this pay period was 3.84 and SOMEHOW, I now only have 1.85 hours that I can use today if need be. I should have 3.84+3.08 at 6.92 hours. That I can use but I do not.

Explore other reviews about Agero

5.0
24 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Plenty of opportunities to move up. Staff quick to recognize skill and praise/reward.

Cons

You're talking to customers on their WORST DAY. Sometimes they're pissed and it comes out at you.

avatar
Agero Response
3w
Thank you for your feedback, we are happy to hear you are a part of Agero's impact.
3.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Offers Work from home, most everyone is willing to help when you have a question.

Cons

Some mangers need to really reflect. You can tell they are just in the spot because it needed to be filled. If you are not careful and really monitor what you are getting marked off by from QA that can hinder you. You MUST review what you have been marked off on. HIGHLY recommend you do this. The shifts change every 6 months so if you want/need a second job throw that idea out of the window. And unless you are the “top dog” you will have options for to pick from however you may not get your main pick so keep that in mind. Low pay, if you are a single person trying to manage a house hold I don’t recommend but it can be done. More so if you have children and no other form of income.

avatar
Agero Response
2w
Thank you for your feedback. We will share with our leadership team.
See reviews by: Helpful|Rating|Date|All