Unrealistic Expectations - Operations Supervisor Agero Employee Review

2.0
23 Jun 2013
Recommend
CEO approval
Business outlook

Pros

Good health insurance, 3 weeks vacation the 1st year

Cons

unrealistic expectations, policies change without notice, inconsistencies, too much busy work for salaried team members and not enough time for coaching, pay scale isn't bad but not enough for the amount of time salaried team members work, too many meetings, even when you're not scheduled to work you're expected to be available, no respect from managers or associates, no consistent standard for much of anything, software doesn't work properly often, very high stress, lots of rumors, nothing is secret, culture is VERY micro manager

Explore other reviews about Agero

5.0
24 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Plenty of opportunities to move up. Staff quick to recognize skill and praise/reward.

Cons

You're talking to customers on their WORST DAY. Sometimes they're pissed and it comes out at you.

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Agero Response
3w
Thank you for your feedback, we are happy to hear you are a part of Agero's impact.
3.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Offers Work from home, most everyone is willing to help when you have a question.

Cons

Some mangers need to really reflect. You can tell they are just in the spot because it needed to be filled. If you are not careful and really monitor what you are getting marked off by from QA that can hinder you. You MUST review what you have been marked off on. HIGHLY recommend you do this. The shifts change every 6 months so if you want/need a second job throw that idea out of the window. And unless you are the “top dog” you will have options for to pick from however you may not get your main pick so keep that in mind. Low pay, if you are a single person trying to manage a house hold I don’t recommend but it can be done. More so if you have children and no other form of income.

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Agero Response
3w
Thank you for your feedback. We will share with our leadership team.
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