call representative - Customer Service Representative Agero Employee Review

1.0
25 Sept 2015
Recommend
CEO approval
Business outlook

Pros

Overtime continously , they are always hiring, most employees are friendly, always something you can learn

Cons

Supervisors create a hostile working environment, as well as openly violate Hipa guidelines. HR does NOT listen to their floor representatives, unfriendly, unapproachable and discussions that took place in a closed office of HR was openly repeated aloud on the floor by the supervisor the discussion was about. They have lost their family approach, hide behind UNUM, never paid out disability I was entitled to. Demand ungodly hours, expect you to give their customers sympathy but in return don't have any for employees. Supervisors are not required to work the overtime and still leave early while floor reps are mandatory overtime. No appreciation at all. Constantly getting I'll because they expound to be there even when the doctor said no because it was contagious and they were already treating several cases from there already

Explore other reviews about Agero

5.0
24 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Plenty of opportunities to move up. Staff quick to recognize skill and praise/reward.

Cons

You're talking to customers on their WORST DAY. Sometimes they're pissed and it comes out at you.

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Agero Response
3w
Thank you for your feedback, we are happy to hear you are a part of Agero's impact.
3.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Offers Work from home, most everyone is willing to help when you have a question.

Cons

Some mangers need to really reflect. You can tell they are just in the spot because it needed to be filled. If you are not careful and really monitor what you are getting marked off by from QA that can hinder you. You MUST review what you have been marked off on. HIGHLY recommend you do this. The shifts change every 6 months so if you want/need a second job throw that idea out of the window. And unless you are the “top dog” you will have options for to pick from however you may not get your main pick so keep that in mind. Low pay, if you are a single person trying to manage a house hold I don’t recommend but it can be done. More so if you have children and no other form of income.

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Agero Response
2w
Thank you for your feedback. We will share with our leadership team.
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