Pros
Wonderful colleagues who are dedicated and remain consistently engaged and want to drive business and customer experience, long legacy of solid product innovation and commercial teams that understand the customer. Still the most dedicated organization in the industry but the cracks have been created and now are only widening.
Cons
• Leadership failure: CEO is self-absorbed, out of touch, and surrounded by spineless yes-men. • Toxic culture: Favoritism, gaslighting, and blame games are replacing true accountability. Problems are not attacked - people are attacked. • Innovation dead zone: Lip service to innovation while gutting real progress and resources with consultant jargon. New senior execs don’t even know what we make and need to have 101 sessions on the tech. We can tell you don’t know!! • Legacy trashed: Longstanding values and culture are being dismantled or ignored.. • Morale crash: Competent people pushed out; only the “inner circle” survives. • Transformation chaos: Strategy driven by cluelessness, with no ownership or understanding of the damage done. • Echo chamber: Leadership congratulates itself and makes videos while the company burns.