Great place to gain experience for a higher paying job - Senior Customer Service Representative Alight Solutions Employee Review

3.0
15 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Work from home which contributes to work/life balance 401k Match Wellness program

Cons

-No transparency at lower level -No compassion for front line employees with workload -Process changes that make work harder not simpler for end-user. -Team management needs current service experience -No alignment in house with company values.

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Alight Solutions Response
1mo
Thank you for sharing your feedback. We appreciate you highlighting the remote work, benefits, and wellness programs, and we take your input regarding transparency, workload, and process design seriously as we continue working to improve the employee experience.

Explore other reviews about Alight Solutions

5.0
27 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work at.

Cons

The pay is a bit low.

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Alight Solutions Response
3w
Thank you for your feedback and for being part of the team. We’re glad you enjoy working at Alight. We appreciate your input on compensation and continue to review our pay practices to stay competitive. Thanks again for sharing!
3.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible work environment, ability to work autonomously or in a team, variety of tasks, time flexibility, training policies

Cons

Excessive workload, actual team makeup did not support training policies, support roles were not valued by other businesses, lack of leadership support, unreasonable expectations for support roles

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