Pros
Decent starting hourly pay for a call center.
Cons
After you reach Senior CCR, there is no advancement. Csr 1,2,and then Sr. The next step would be team manager or client specialist but no matter how many times you apply they only pick their favorites. When you apply internally you have to go through a whole new interview process possibly 2 or 3 interviews even if you've already proven yourself over the years. Annual raises are not guaranteed and when you do get one it may be a few cents. The bonus program is unattainable because you switch managers so frequently. They all "grade" your calls differently, based on how they would have handled the call and not the standard guidelines that they are supposed to use. I have been with the company over 5 years and have had 8 different managers. I have have applied for MANY other positions within the company but have gotten no where. I'm so burnt out. I'm actively looking for other employment outside the company.When you are grateful that you have a job but hate walking through the doors and everything about it iritaes you, its time to go. Health benefits for an administrator of benefits are very expensive. Out of all the years that O have been here, I have had 1 manager that helped develop me so that I would be prepared for my next role, but you have to be popular not knowledgeable to move to a different position. Should be work from home opportunities since God forbid you have to decide on your life or your job in a snow/ice storm. They make you go through a 7-10year background check, so working from home should be an option.
