Not for introverts! Not sufficient training - Customer Care Representative Alight Solutions Employee Review

2.0
29 Jun 2023
Recommend
CEO approval
Business outlook

Pros

Alight provides wonderful benefits which was a plus!

Cons

If you are an introvert or have a learning style that's different from just being lectured to, this may not be a good fit for you. I do think an introvert can succeed in this role in theory, but this company seems to only respect extroverts. Also, not enough training time, Pay is not great. I took this job hoping the quarterly bonuses would make up for the lower hourly pay, but it's not. I think you may make an extra $1,000 your first year at the most in this role. Lastly, if you struggle with anxiety this job may also not be a good fit.

Explore other reviews about Alight Solutions

5.0
27 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work at.

Cons

The pay is a bit low.

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Alight Solutions Response
3w
Thank you for your feedback and for being part of the team. We’re glad you enjoy working at Alight. We appreciate your input on compensation and continue to review our pay practices to stay competitive. Thanks again for sharing!
3.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible work environment, ability to work autonomously or in a team, variety of tasks, time flexibility, training policies

Cons

Excessive workload, actual team makeup did not support training policies, support roles were not valued by other businesses, lack of leadership support, unreasonable expectations for support roles

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