Alight isn't getting any better. - Client Specialist Alight Solutions Employee Review

1.0
12 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Lots of good people still work here The culture isn't horrifically bad They like to promote from within if you can stand being around long enough Remote-first workplace

Cons

Ancient technology undergirds all of the key benefits-related systems and they have no plans to update it Company pays below market rate for the level of work they expect Outsourced labor to India is just awful to deal with. They are constantly producing quality issues the NA teams are expected to just clean up. There is literally never enough staff to get things done. Wipro is a revolving door and people are constantly shuffling on and off teams. There is very little opportunity for training and development The benefits keep getting more expensive every year but raises do not compensate Many teams, because of the massive time difference between US and India, have a very difficult time getting and staying organized A lot of roles within the company just struggle with the basics and you're never able to catch up

Explore other reviews about Alight Solutions

5.0
2 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Flexibility Work life Balance Very customer centric

Cons

Some deadlines can be hectic

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Alight Solutions Response
5mo
Thank you for highlighting the flexibility, work-life balance, and customer focus you experienced. We appreciate your long-term commitment and are proud to offer an environment that supports both our colleagues and clients.
3.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible work environment, ability to work autonomously or in a team, variety of tasks, time flexibility, training policies

Cons

Excessive workload, actual team makeup did not support training policies, support roles were not valued by other businesses, lack of leadership support, unreasonable expectations for support roles

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