Pros
You get a chance to learn about some decent software and remote management tools. But that’s about it.
Cons
The positive reviews found on Glassdoor about this company can either be old when the company once had many amazing technicians & system engineers, or created by bogus accounts to inflate the overall rating. I worked here for over a year, which is longer than most people do when they step foot in the door. The turn over in my first year was insanely high. Most people left the without a 2 week notice because it was worth their time to suffer for 2 more weeks in a toxic environment. You will sign a salary agreement with a potential bonus. That bonus is a lie! That bonus comes to you by way of Bonusly. Google it. If you are brand new to IT, you will learn a lot here. But if you think you can get a promotion into a higher paying position, think again. The CEO is a penny pincher, and will give you impossibly difficult hoops to jump through in order for you to get that promotion. So, it will never happen. You will train for one week on the client’s dime, and then be asked to do many on-site visits without the complete information of what you need to do. The company is running completely on Connect Wise ticketing system. You will be arbitrarily assigned tickets to do and expected to meet SLAs in a drop of a hat. Clients fast track tickets at any given time. At the beginning of every week the ticket count will be at least 100 or upper 80’s. The count goes down by the end of the week, but by the next Monday, it will be back up at 100 again. Which means AllSafeIT system is broken. You have to clock in and out of every ticket you are assigned. And you are being watched remotely by the CEO at any given time. So, if you value your privacy, hard pass on this job.