I wouldn't want to stay too long if I had to, IT sweatshop. - Anonymous employee Alorica Employee Review

The work environment is extremely stressful. The metric they use is totally unrealistic, you have only 5minutes to authenticate the caller, express empathy and left the irate customers to vent, troubleshoot/fix technical issues, and then sell them a either a upgrade to a sprint service plan or talk them into renew their current one.