customer care agent - Customer Care Representative Alorica Employee Review

2.0
15 Jan 2018
Recommend
CEO approval
Business outlook

Pros

they sometimes give you pizza or treats to try and convince you to stay. the staff are all very good and kind people, the management are overworked and crabby.

Cons

Everything about it is annoying. I worked for Alorica for one month and it was just awful. Too high stress, inadequate training, too much pressure from the management, bad communication, some managers are just abusive. Terribly underfunded by the client they were outsourcing and overall lack of organization or clear guidelines. Just an awful job.

Explore other reviews about Alorica

4.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

They offer medical, vision, and dental benefits. Holidays off. There is an initial training for the job. Additional refresher trainings are provided as well.

Cons

Holidays off are not paid. This is the first company I have been employed with that does not pay for the holidays.

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