It was downhill from day one, once Alorica took over. - Advanced Tech Support Alorica Employee Review

Rules are inconsistently applied. If you have a good manager it's fine, but they are few and far between. Very little help to the employees, and very little room for advancement when you want to go into management, There were times when it seem like every other day people were leaving in ambulances. I know a team that had a member die while on the floor, and management wouldn't let her team members off the phone. The company seemed more interested in playing the numbers then actually doing a good job. We were encouraged to disconnect and call the customer back to get our handle times down. A few years ago Alorica reduced the 15 minute breaks to 10 minutes and tried to sell it by saying "We're giving you 15 more minutes on your lunch break" But lunch was unpayed. Alorica was so bad when the site manage sent an email on April first saying we were going to a pay toilet system, people actually believed it.