Good starting place - Customer Service Representative Alorica Employee Review

4.0
25 Mar 2011
Recommend
CEO approval
Business outlook

Pros

Alorica offers good pay for what we do. It's a good starting place while working and going to school. Opportunities to try new projects are often available. There is a lot of room for growth and the willingness to help students out is great. There is constant growth and the incentives available are good. The work for performance bonuses are great because the employee is the one who can control if they get these bonuses.

Cons

The point system is weird rather than give points or take points there should be a better way to structure absenteeism and time off. There is a lot more emphasizes on what the clients need and how we as the employee should change to suit the customer's need, but there isn't as much emphasis on appreciating the employees who go out of their way to meet these needs.

Explore other reviews about Alorica

5.0
30 Sept 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Leadership is open and approachable, with genuine interest in employee feedback. Opportunities to grow professionally.

Cons

Things move quickly, which can be challenging at times, but it keeps the work exciting.

1
4.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Trys to live by values; client focused, people centric

Cons

lots of layers, tenured employees can seem territorial and not always open welcoming

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