It was a horribly managed office. - Billing Specialist Altivera Medical Employee Review

1.0
1 Feb 2019
Recommend
CEO approval
Business outlook

Pros

They paid decent enough for me.

Cons

Managers changing constantly. Unobtainable goals. High stressful jobs for every single employee.

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Altivera Medical Response
7y
Thank you for your review. We appreciate receiving your feedback as all comments received are an opportunity to create positive changes. It is unfortunate to see negative comments, but we do understand that, at times, when an employee is unable to meet basic expectations (i.e., clocking time accurately, providing good customer service, providing timely follow up with customers, etc.) a way to address one's frustration after leaving is to post a negative review. We believe there are times when parting ways is best for both employee and employer. We find that as our managers/supervisors set clearer expectations and provide feedback on the quality of work produced, employees may feel stress because they are held accountable to meet expectations as well as goals. We are also aware that these employees may not be part of Zynex’s future as we continue to expand and recognize that parting ways can be best for both parties. It’s true that we did have a few recent management changes. For many, these have been positive, as we recently promoted 3 individuals in the Billing Department to Supervisor positions. There is always room to grow at a growing company! We do wish that the coaching and support offered would have remedied the performance issues encountered during employment. Despite our best attempts, the decision to leave may have been best. We do wish you the best in your career change.

Explore other reviews about Altivera Medical

5.0
25 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Base pay is great relative to most sales roles.

Cons

Not many leads unless you have referrals

2.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Have significantly turned things around within less than a year allowing insurances companies to trust us again. It was a big task and it was successful. Congrats!

Cons

The company hasn't ironed out their new processes which is okay, the company is starting over. Although, it is to a point where I constantly get angry calls from clinics where they tell us that Altivera/Zynex is awful and has awful customer service. From what I have gathered, it has nothing to do with the people that work there but it does have everything to do with the CONSTANT change in process. Every clinic is confused why we aren't doing it "the old way" (communicating with clinics about what is needed). Now when we receive invalid prescriptions we don't even communicate that with the patient OR the clinic anymore. Nothing against the Sales Reps, they are awesome. Having the Sales Reps do everything seems impractical and it has effected Altivera's efficiency and likely customer and clinic's satisfaction. Altivera Medical just got rid of the department that speaks with clinics, our sales operations team. I am not excited to see how much our customer service and clinic communication worsens, now.

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