TERRIBLE COMPANY - Insurance Billing Specialist Altivera Medical Employee Review

1.0
19 Jun 2019
Recommend
CEO approval
Business outlook

Pros

no pros to report, unless you enjoy free coffee in the morning but that's about it

Cons

They give false names for what you'll actually be doing in the company. Most roles are on the phone customer service jobs that are similar to a call center. Don't get suckered in by the fancy names, all you'll be doing is sitting on the phone all day talking to angry patrons of the company! Terrible terrible company. Working there you see how fraudulent they truly are and some of the tricks they do to get payments from insurance companies. They also sell products to their patrons without fully understanding what they will be getting and then send them a huge bill later for supplies they thought were covered through insurance. ITS CORRUPT! Don't fall for working for a call center where people's mentalities are still in high school and a very petty environment.

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Altivera Medical Response
6y
We value and respect the time you have taken to write a review of Zynex Medical. It’s unfortunate to see that a previous employee was unhappy after their time at Zynex. We have many ways for employees to voice concerns yet these were not raised during your time here. We work closely with our managers and supervisors to maintain a positive and trustworthy work environment, where employees can voice issues so they can be addressed, rather than fester. We work hard to ensure our employees are given clear, concise and accurate information about job duties, responsibilities and expectations. All employees are given and sign their job description, so it is clear how they will spend their day. Additionally, all of our patient care roles are critical to our company and each does involve constant patient contact, which we believe is essential when helping patients in pain. Thank you for your feedback and we wish you the best on your future endeavors.

Explore other reviews about Altivera Medical

5.0
25 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Base pay is great relative to most sales roles.

Cons

Not many leads unless you have referrals

2.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Have significantly turned things around within less than a year allowing insurances companies to trust us again. It was a big task and it was successful. Congrats!

Cons

The company hasn't ironed out their new processes which is okay, the company is starting over. Although, it is to a point where I constantly get angry calls from clinics where they tell us that Altivera/Zynex is awful and has awful customer service. From what I have gathered, it has nothing to do with the people that work there but it does have everything to do with the CONSTANT change in process. Every clinic is confused why we aren't doing it "the old way" (communicating with clinics about what is needed). Now when we receive invalid prescriptions we don't even communicate that with the patient OR the clinic anymore. Nothing against the Sales Reps, they are awesome. Having the Sales Reps do everything seems impractical and it has effected Altivera's efficiency and likely customer and clinic's satisfaction. Altivera Medical just got rid of the department that speaks with clinics, our sales operations team. I am not excited to see how much our customer service and clinic communication worsens, now.

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