Poor experience, happy to no longer work here - Territory Manager Altivera Medical Employee Review

1.0
27 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Can build up Starbucks rewards buying coffees for clinics. Experience to put on your resume to lead to another opportunity.

Cons

Unethical billing practices. Patients and clinics become upset with bills they receive. An exorbitant amount of unnecessary supplies are sent every month and patients don’t realize they are being charged for them. They’re non-returnable even if they aren’t open. No credit or commission is given for Medicare or Medicaid patients, so we are advised to focus on the high payers only. They don’t reveal anything about their billing in training and we are left to figure it out from the horrid reviews online and angry clinics. Unrealistic quotas and extremely small territories do not set up reps for success and you are fired after three months of not hitting quota basically. Good to put on the resume and then get out when you can!

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Altivera Medical Response
2y
We are glad you see value in the experience gained at Zynex. We take your concerns about billing practices seriously and will review our procedures to ensure transparency and fairness. We'll also consider your suggestions for territory allocation and providing more information about clinic relationships upfront.

Explore other reviews about Altivera Medical

5.0
25 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Base pay is great relative to most sales roles.

Cons

Not many leads unless you have referrals

2.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Have significantly turned things around within less than a year allowing insurances companies to trust us again. It was a big task and it was successful. Congrats!

Cons

The company hasn't ironed out their new processes which is okay, the company is starting over. Although, it is to a point where I constantly get angry calls from clinics where they tell us that Altivera/Zynex is awful and has awful customer service. From what I have gathered, it has nothing to do with the people that work there but it does have everything to do with the CONSTANT change in process. Every clinic is confused why we aren't doing it "the old way" (communicating with clinics about what is needed). Now when we receive invalid prescriptions we don't even communicate that with the patient OR the clinic anymore. Nothing against the Sales Reps, they are awesome. Having the Sales Reps do everything seems impractical and it has effected Altivera's efficiency and likely customer and clinic's satisfaction. Altivera Medical just got rid of the department that speaks with clinics, our sales operations team. I am not excited to see how much our customer service and clinic communication worsens, now.

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