Constantly changing, and not in a good way - Anonymous employee Amazing.com Employee Review

1.0
15 Jul 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Can work from home- flexible with vacation Mostly autonomous

Cons

There is no direction in this company, each week there is a new project or promotion - there is no such thing as following through. If the project doesn't show revenue instantly it's scrapped before it's even given a chance. The two co-founders don't value professionalism. They are pretty clueless about running this scale of business. In the past year the company has gone from 65+ to less than 25. Two major layoffs in less than a year. Very bad management and dismal communication - company structure is constantly changing meaning no one knows what they should be doing, which means a lot of key parts are falling through the cracks. Our customer service used to be great, but understaffing and poorly planned marketing means that most customers are waiting 2-3 days for a response. There is no testing done on any of our products and people are in professional positions without any skills or qualifications. I'm for up-skilling, but only when there is someone in the company to learn from.

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Amazing.com Response
8y
Thank you for the feedback. I apologize we did not serve you well enough as a member of our team. We work hard to build a one of the very best places to work, and we failed with you. I take full responsibility for our previous chaotic nature and lack of structured planning. We grew quickly from about 10 team members to 60+ in about 12 months. Neither me or the other co-founder had been in that position before. We did try to bring in a full, professional management team. But, for many reasons, that did not work out. Then, the other co-founder’s daughter was found to have terminal cancer and so he could no longer be involved in the company. I did the best I could, and made many mistakes and bad decisions. The decisions I made led us to having to make the horrible decision to let go of nearly half of our team. If I didn’t do that, we would not have survived as a company. We have only had one single layoff in our company’s six year history and that was in early 2016. I am not sure why you are saying we had two. Fortunately, today we are doing better than ever. As always, we are positively impacting thousands of lives around the world with our products (you can see many of them with raw, unrehearsed interviews on our YouTube channel and Facebook page). We have implemented structured strategic planning and open book management. Everyone in the company is involved and knows where we’re going and how we’re doing. We are transparent about company performance and trust our team members to make great decisions. Thank you for your feedback and I wish you the best in your career :) Matt Clark, Executive Chairman, Former CEO, & Co-founder

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5.0
2 May 2026
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CEO approval
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Pros

Fun job with a great staff of people. Large range of hours to pick from for scheduling since most locations are open late

Cons

Most customers are nice and respectful but employees have to set boundaries with some due to the nature of the business.

3.0
27 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Strong, collaborative team with many talented and supportive colleagues Opportunities to be part of meaningful work and see real impact Culture generally driven by good intentions and a desire to do things well Memorable experience working alongside a diverse group of people

Cons

Periods of organisational change created uncertainty at times Shifts in direction could occasionally impact stability and consistency Some phases felt more reactive than planned

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