Pros
Good benefits packed, good starting pay, local team and management.
Cons
Over the last two years there has been a shift in the corporate culture and multiple changes at the highest level. Processes that worked have been changed for the purpose of standardization with disregard to efficiency. Any recommendations not coming from the corporate office in Ohio seem to fall on deaf ears. Most recently the new CEO has come in and implemented more change for the sake of change. His "old-school" approach is degrading the positive culture AEP was know for. His goal of providing the best product and experience for our customers will not come from disenfranchised and disgruntled employees. The return to office mandate is the last straw and has a lot of people updating their resumes.