Pros
Very relaxed work environment. Once you are hired there is good job security if you like working for peanuts.
Cons
Pay is terrible, well below average pay for tasks required. Have to work multiple different jobs as a customer service rep and the pay does not reflect all the different work required. The management is very poor. There is no room for advancement. Very minimal raises, no value of the employees in the customer service department. They have quarterly bonuses for sales which are extremely hard to achieve for the average rep. You have to be buddy buddy with the supervisors so more order calls are routed to you. They have an "order entry" department of 3 people who place majority of orders and receive large bonuses every quarter, their goal to achieve is the same as others who don't place thousands of orders a week and actually have to do their customer service job. They allow the order entry department to make thousands upon thousands of dollars in mistakes with no repercussion just keep handing out the large bonuses. They exported a lot of jobs to China and Mexico. The operating system is completely outdated, has been around since the 80s. Being a CSR at Amsterdam Printing and for Taylor corporation you are not valued just easily replaced by the next person willing to take the meager pay.