Pros
They provide attainable bonus goals and allow for time off when needed.
Cons
The training program for hourly and management is disorganized and spotty. There is no "program". They give you an overview of the job and then you are on your own. The higher ups push and push for good reviews from guests but don't pay attention to providing detailed standards and protocols to be followed (spec.). There is no "right way" of doing things for us to learn or fall back on to uphold standards. This makes it very difficult to direct and know what is expected. The support center does not follow through on projects we request of them. It is increasingly difficult to get into contact with them due to the cut backs made. They are clearly over burdened. The home office leads with a rod instead of a carrot. It is rare to feel the work you do is valued and appreciated. Their work horses are breaking because of it.