growing startup - Anonymous employee Archive Resale Employee Review

Great people and wonderful culture at a uniquely positioned company.

Hard to think of many!

Archive's greatest attribute is the brands they represent in the secondary resale market. Working as a CX Representative was 100% remote. In the time I was there, I worked alongside some really great people who were not only located all over the US, but all over the world.

Training was incredibly superficial and failed to touch on important matters such as company expectations, processes, procedures, common customer pain points and dependable reference tools. I felt set up to fail out of the gate. Management was largely unsupportive and unresponsive around my second week of employment. Many customer experience issue resolutions relied on management approval. Slow response times by management team members led to time wasted with having to repeatedly ping a manager for a decision, which led to unnecessary friction with already irritated customers. SOP's and Zendesk macros were often outdated. With new leadership came many changes in a short period of time, and along with that, a lack of professionalism and a lack of consistent communication/transparency.