Headed in the right direction, looooooong way to go - Technical Support Arlo Technologies Employee Review

Being short-staffed is status quo and many people are burnt out. CEO may have the right attitude and vision but the leftover bad practices and attitudes of management pre-split from NETGEAR make it hard to tell if culture will ever change here. Management likes to draw things out into long projects, or just talk about changes, but not actually implement them. People who think outside the box are not treated well here, but if you say yes all the time, you'll fit in great. Upper management doesn't understand what is going on down below them and they are being shown smoke and mirrors. Things can't be improved if no one admits the problems exist. You find out if you did something wrong when it comes time for your bonus/annual review, but no one mentions it before then. You can't change something you don't know about. Mentorship doesn't exist here, and you might have an in-depth conversation with your supervisor every couple of months in some cases. There are pros and cons to that!