Lots of change but exciting - Customer Support Asana Employee Review

5.0
24 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Compared to other companies I've worked at, Asana (and my leadership chain) feels like they have my best interests at heart - or at least more than other places I've worked. I'm excited as there feels like lots of opportunities to both make an impact and explore career patching. There are lots of leadership changes which I was worried about, but from being here over a month I feel like it's necessary. On one hand, there are lots of tenured folks, which is a good sign they want to and have been able to stay here. On the other, Asana feels like it needs a bit of innovation and some shake up to progress. Perks have been great, compensation feels good for my role.

Cons

Reliance on 'Asana for Asana' sometimes leads to more pain than not. Lack of openness to other tools mean internal work gets bloated when everything is thrown into Asana, including a lack of maintenance and oversight. External customer communication tools are also outdated, with limited support channels, lack of team resources for internal tooling and sunken cost with using SFDC for support.

Explore other reviews about Asana

5.0
23 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great culture, leadership, and growth opportunity.

Cons

Nothing I can think of.

4.0
5 May 2026
Recommend
CEO approval
Business outlook

Pros

Great work culture, very caring people. Good leadership in several areas of the company - solutions engineering is a strong point in the company. Lots of very tenured people who are still engaged and have a long term perspective on what works and what doesn't. Very helpful.

Cons

Recent direction has been a lot to take in, with there being a slight disconnect between how visionary the plan is and how it is being translated to the GTM function. It will likely catch up, lots of very competent leaders and people who have been at the company for years helping close the gap. Enablement and new hire onboarding was something I saw some challenges with, but because people care about you so much, you end up at a good spot quickly.

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