Pros
Assisted has some great and driven employees of all ages. The majority of them are kind and supportive creating a generally nice atmosphere to work in. The business offers semi-flexible working as well as the option to work on a hybrid scheme(home & office working). They also offer 28 days annual leave, yearly Christmas & summer team events, MacBooks and £500 training budget.
Cons
Although the company claims that they offer flexible working hours, they still require you to work 37.5 hours each week and no over time can be taken across as time in lieu. Poor communication from leading members of the team, a consequence of little to no management training, meant that you often work late into the evening which is sometimes acknowledged by a verbal ‘thank you’ in a Monday morning meeting and maybe even a round of applause if you’re lucky. Workload is worked out in hours. They take the amount of hours you work in a week and give you the equivalent (or more) in client work. This allows no time for completing training courses, managing emails and basic breaks for your physical and mental health. The longer I worked within the business, the more I saw favouritism develop towards certain employees which has created a clear divide as well as situations where blame was shifted away from favourites and onto others. This has also lead to stark differences in wages amongst people with similar responsibilities and workload. There is no HR process in place and there were also multiple occasions where pay slips would arrive really late or not at all.