Overworked, Unappreciated, and Unrewarding - Anonymous employee AssureCare Employee Review

Management - The management is an absolute disgrace. Many projects appeared to be understaffed or staffed by untrained people or people with a distinct lack of knowledge about the product/Agile/SDLC, and the management wonders why there are problems. There is no process structure in place. Contractor Relationships - Contractors and third-parties are being paid exorbitant fees to fly in/out weekly and work alongside the employees and the employees are to not raise any questions about them, even if they are incompetent or are not the right people we need. If you’re a “Yes” person, you’ll do well in this organization. If you are someone who pushes back and try to do the right thing, you should keep an empty box at your desk at the ready. Work/life balance - Simply put, there is none. Some people are expected to work up to and more than 48-72 hours straight depending on the situation. Customers are given employees’ direct cell phone numbers without their permission, and employees are directed to accept all meetings, even if it is 2am in the morning. Everyone is expected to be able to pick up the phone, check email, or take their laptop with them on PTO. This is a 24/7/365 operation. Trust - none of the employees are trusted to make decisions about how they work, when they work, or with whom they work. The management will take the word of the customer in many situations, many times refusing to push back even if the situation warrants that the customer is incorrect. If the customer doesn’t get what they want, they “escalate” up to and including the AssureCare CEO, and poof, that thing is directed to be resolved without question. Everyday, everything is a fire and critical issue and must be resolved immediately. If every issue is critical, how can you prioritize?