Over-promised, Under delivered - Customer Service Representative Atlantic Union Bank Employee Review

1.0
21 Mar 2025
Recommend
CEO approval
Business outlook

Pros

They have decent benefits for employees.

Cons

I was part of the bank’s last merger, which to say the very least was handled with haste, greed, and deception. I have been gone for almost a year now, yet my time with them still comes back to bite me. They failed to disclose to the employees that were brought over from the acquired institution that if the bonus did not meet the threshold, they taxed it at the lowest percentage. Since we didn’t have this information and were used to being taxed at the highest bracket, we did not realize we would have to sit funds aside to cover this when tax filing came around. But I was so used to them failing to disclose useful information, that this just didn’t shock me, because they also failed to keep us updated in a reasonable manner on major changes that would affect customers. Considering my job was to speak with customers on a daily basis, this made it extremely difficult to do my job effectively. I was finding out updates from customers because they were getting (some) updates. Overall, there was very little communication and consideration in this company. I do not recommend working here. When we were first made aware of the merger, they promised all these great things: pay raises, better technology, and a great work-life balance. I saw none of those things. Also, it seems that they are trying to hastily grow in order to have the biggest bank buy them out to line the pockets of executive leadership.

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Atlantic Union Bank Response
1y
Hello, thank you for sharing your honest experience with AUB. While we are sorry to hear that your experience was less than stellar, we want you to know that we do take the feedback seriously. We will share with the appropriate team. Thank you -Maiya

Explore other reviews about Atlantic Union Bank

5.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

Nice company! You will learn a lot.

Cons

Did not find any cons.

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Atlantic Union Bank Response
3w
Thank you for sharing your experience! We’re glad to hear you found AUB to be a great place to learn and grow. It’s wonderful to know that your time here has been a positive one and that you’ve had the opportunity to gain valuable knowledge. We appreciate you taking the time to share your feedback and wish you continued success in your career. Have a great day! – James
4.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are strong and improving People Autonomy

Cons

Too much focus on mergers Lack of investing in Tech

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Atlantic Union Bank Response
3w
Thank you for sharing your perspective. We appreciate your feedback on long-term performance and investment priorities, as well as your recognition of our strong benefits, supportive people, and level of autonomy. Insights like yours are valuable as we continue to focus on sustainable growth and making thoughtful decisions for the future. We’re glad to hear about the positive aspects of your experience and appreciate you taking the time to share your thoughts. Thank you again for your feedback and we hope you have a great day! – James
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