17 Aug 2017
Atrium Hospitality Response
7yThank you for taking the time to provide your feedback regarding your Atrium Hospitality experience and, more importantly, your patience with our response. It is unfortunate that your experience was not as favorable as we would have expected. Our commitment to ensure that every Associate has a fulfilling, rewarding and mutually beneficial experience remains a priority for us. Driving an inclusive, transparent and open culture that consistently embodies our core values of "Perseverance, Teamwork, Service and Respect" is at the core of who we are as an organization.
Our Associates are our most valued asset. Given where we are as a company and where we hope to be in the future, we know we cannot get there without the hard work and dedication of our Associates. In a recent engagement survey, 90% of our Associates who responded to the survey said they would be willing to put in extra effort to see Atrium do well. That is something we do not take lightly or for granted. We want our Associates to be fully engaged in the company and what we are working to accomplish at Atrium. If they are not, we want to know why so we can improve our service to them and our guests. In keeping with our commitment to "Listen. Care. Act.", we have created a number of avenues for Associates to share their ideas with us on how to become a better organization. We are happy to report that a good number of these comments have prompted changes in our policies and procedures and we continue to look at ways we can further improve.
We are making every effort to listen to the feedback of all of our Associates, current and former, to ensure that we escalate any issues so they can be addressed in a timely and effective manner. We appreciate your comments and take your feedback seriously as we continue to grow and strive to improve our processes, benefits and working environment. Thank you, again, for your patience with our response and we wish you all the best in your future endeavors.