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Atrium Hospitality

Is this your company?

Worst run company ever. - Front Desk Agent Atrium Hospitality Employee Review

1.0
29 Dec 2017
Recommend
CEO approval
Business outlook

Pros

Free meals. That's it. Nothing else.

Cons

NO HOLIDAY PAY is my biggest issue. Severe lack of staffing with revolving door management. I see a new manager every 6 months and think "How long will this guy/girl last?". Benefits are a damn joke. I have 80 dollars taken out of my pay check a month and still receive unbelievably high medical bills. It's such a joke. If I could give 0 stars, I'd give negatives. Working in hospitality business has proven to be an unrewarding job especially under Atrium Hospitality, I come in everyday thinking how this job is going to set me up for failure having to deal with poor quality rooms at high prices, with severe lack of communication between departments. Atrium bleeds their workers dry and leaves us an empty husk.

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Atrium Hospitality Response
7y
First, thank you for taking the time to provide your feedback regarding your Atrium Hospitality experience and, more importantly, your patience with our response. It is unfortunate that your experience is not as favorable as we would have expected. Our commitment to ensure that every Associate has a fulfilling, rewarding and mutually beneficial experience remains a priority for us. Driving an inclusive, transparent and open culture that consistently embodies our core values of "Perseverance, Teamwork, Service and Respect" is at the core of who we are as an organization. We welcome your comments and take your feedback seriously as we continue growing while improving, among other things, our benefits and making sure we are paying competitive wages. As we continue to grow, we will hire and place the right people in positions so that we can maintain the staffing levels required for optimal efficiency, performance and results. And when those days or weeks come when we know we are asking people to stretch a little further than usual, we will add some FUN to the equation to show everyone how much we appreciate their hard work and personal sacrifice. Our priority is to cultivate a positive and engaging work environment for our Associates; after all, we are in the hospitality business! In those cases where we have fallen short of that, we want to know so we can respond accordingly. We encourage all associates to utilize our communication vehicles to escalate any issues so they can be addressed in a timely and efficient manner. Again, thank you for your patience with our response. We appreciate your transparent input and will reflect on it as we continue to make Atrium Hospitality a great company at which to work. We will continue to look at how we can improve our processes, benefits and working environment as we strive to make Atrium Hospitality an employer of choice. Thank you and we look forward to your continued feedback.

Explore other reviews about Atrium Hospitality

5.0
15 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Free lunch Hotel discount Bouns

Cons

Housekeeping and front desk could be stronger.

1.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

Hotel discounts included for Atrium portfolio in addition to brand discounts Lunch is included for employees

Cons

Hotels are all showing their age and corporate leadership refuses to invest in needed upgrades for high performing hotels. Advancement opportunities are advertised but never realized. Leadership prefers to laterally move high performers to low performing hotels instead of letting them advance at their current property. Wages are stagnant AI implementation is counter intuitive to guest satisfaction goals. Guests don’t like having to get past chat bots and AI receptionists to speak with a person. Other cost cutting measures are also frustrating for guests (ie Thermostats that turn off when they don't detect movement in 15 minutes) Corporate Leadership seems to display a clear favoritism to Sales Departments. Refusing to remove poor performers and covering up for their mistakes while expecting other departments to pick up their slack. Leadership has been selling hotels off instead of renovating them Poor executive decisions are never owned up to and are pushed down to the property level for blame. (For Example setting unrealistic 2025 budget goals) Executive strategy seems to be forcing hotels to become leaner and leaner to maximize revenue while expanding corporate roles that don’t enhance value. This leads to frustrated guests and lower revenue

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