Good company - Customer Service Representative Availity Employee Review

4.0
1 Jun 2021
Recommend
CEO approval
Business outlook

Pros

Good benefits. Work from home was nice

Cons

Not good training program and tools

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Availity Response
4y
Thank you for taking the time to write a review. We’re glad to hear you’re enjoying all the benefits that Availity has to offer associates. We’ve recently made several enhancements to our benefits program—so your feedback is appreciated! We hear you on our training. Our teams are hard at work improving our training for new hires and new Client Services associates. Healthcare is complex, and it takes a little time to ramp up your knowledge and feel comfortable speaking with customers; we know that. However, we’ve learned that most reps learn better/faster once they start helping customers, so we try to get folks on the phones as quickly as we can. Again, thank you for your review. We’re glad to have you on our team!

Explore other reviews about Availity

5.0
20 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great culture and people. As long as you’re doing your job and producing, I have not run into any micromanaging etc. work life balance is awesome

Cons

Silo’s are common but getting better each day. That can happen with remote companies. Lots of new products and changes with new leadership etc so need to adapt

4.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work Remote Benefits Unlimited PTO Work life balance

Cons

Can feel clique in the upper engineering circles A lot of "rockstar devs" but hard to communicate across teams

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