Pros
Great people at a sales level and pre-sales level, some leading innovative solutions and a hard work ethic across the company. It was a fun place to work 5+ years ago.
Cons
I worked at Avaya for 10 years and have seen good times and bad. The last 3 years the company has been rudderless. No real drive from the management who are only focused on EBITDA as this KPI is what the senior leadership team get paid multi million dollar bonuses for. The functionality in the solutions is great, but it lacks attention to detail such as a dull and drab agent desktops, poor omni channel reporting and a real lack of of strong, solid, business focused references that show ROI, TCO and relevant tangibles. Avaya claims it has a strong cloud offering, it doesnt, Avaya's cloud offer is a private cloud which is way too expensive and their partner offerings are limited. The debt is killing Avaya, the downgrading of the credit ratings is killing Avaya, the "lets employ my friends" mentality of the managment is kiliing Avaya, the lack of Avaya resource within Avaya's faithful channel partners is killing Avaya, the constant reduction in resource and employee count is killing Avaya. Too many great people have left for these reasons and they have not replaced them with any better ones.