What the what? - Channel Account Manager Avaya Employee Review

2.0
23 Aug 2016
Recommend
CEO approval
Business outlook

Pros

- Work from home option is great for independent workers that don't enjoy micromanagement (dependent on manager) - For the most part allows for creative thinking but not necessarily in execution due to restraints as a company - Technology is solid with fantastic legacy and future potential (if led correctly) - Trust in my key co-workers to help get the job done - Great experience for workers that like to navigate an uncertain mine field and learn to manage and work with ambiguity (I mean this with no irony for the most part) - Great mentorship from team members that I trust - Great people, amazing learning opportunity from different segments if you are able to break from the silos - Extensive channel of VARs - Leader in pushing for E911 laws to be passed

Cons

- Lack of direction from the top due to ever changing leadership with made up positions and large paychecks - Antiquated tools to work effectively due to operational cost cuts (SFDC, SAP, Walker all running old versions on laptops from the turn of the century) - Overcomplicated processes and compensation stipulations that seem to be put in there to suck your soul away or not pay you - Some workers are not held accountable even in management positions therefore there is a gap in communication, knowledge, and execution putting strain on reliability. Some people manage up very well but not work laterally. - High turnover in AM's lead to large gaps in coverage and product knowledge as well as relationships with BP's and customers - Low morale due to the Scrooge McDuck penny pinching from the top causing seemingly random layoffs and poor benefits - BP community that can easily take advantage of the desperation of the company to make money due to the high pressure on the salesforce to make commits QoQ to keep the company afloat - Due to the breadth of the portfolio, it leads to a breadth of skill in the BP community. Some are excellent, top of the line businesses that practice with ethics and are willing to grow and adapt to industry changes while others I wouldn't trust with connecting two cans with string, be able to read a finance sheet, and lack fortitude to resolve issues - Debt, Debt, Debt.

Explore other reviews about Avaya

5.0
9 Jan 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great people, highly skilled co-workers, flexible remote environment

Cons

Several layoffs during the last years

1.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

The company used to care about customers, but they removed all the sales people who actually visited and consulted with customers to save travel cost.

Cons

The company's newest CEO, Patrick, only cares about getting back to a Cybersecurity company as fast as possible. Can't sell the company fast enough, but buyers can't get past due diligence periods.

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