Pros
Good Pay, decent benefits, Ability to work from home
Cons
At best leadership is dismissive of our customers, at worst they are disdainful of them. Constant "reminders" about focusing on customer satisfaction while leadership actively implements policies to stop providing services our customers are paying for without actually telling them. Strict adherence to the IBM support model of "It's easier to ask forgiveness from a customer than it is to do what they are paying us to do." Forced ranking of the employees provides absolutely no incentive to work harder. Being told several years in a row that there will be no bonuses and token .5% raises (no matter how high you are rated) while the CEO and Board each take multi-million dollar pay raises kills any loyalty and morale that may be left. Continued investment in support centers in India and Argentina when the past 8 years has proven that the employees (most of them) don't care about doing more work and getting better because they can dump it off on North America. The work always ends up back in North America where a work force that is drastically understaffed and over worked employees are constantly told they need to do better and more with less while half their team was just let go again.