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      Axon

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      You are a cog in a machine - Customer Technical Support Specialist Axon Employee Review

      3.0
      30 Apr 2025
      Customer technical support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Decent benefits. The goals of the company make you feel like you are doing something good for society

      Cons

      NONSTOP calls with only a few seconds in between. You are nothing more than a number.

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      Axon Response
      1y
      Thank you for your feedback and for taking the time to leave a review. We're glad to hear you appreciated the benefits and the mission that drives our work at Axon. We're proud to be a company that’s focused on making a real difference in public safety and society. We understand that customer support roles can be demanding, and we truly appreciate the dedication it takes to support our customers every day. We want all employees to feel that they — along with their contributions — are valued, and we take feedback like yours seriously as we continue to improve the experience for our team members. Thank you again for your feedback, and we wish you all the best in your future endeavors.

      Explore other reviews about Axon

      5.0
      28 Jun 2026
      Software engineer intern
      Recommend
      CEO approval
      Business outlook

      Pros

      good support and cool projects

      Cons

      not much, lots to learn

      2.0
      2 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay and benefits Flexible PTO RSU's

      Cons

      Company morale is low. The other recent reviews stating this are extremely accurate. Company culture has eroded and the company values don't seem to matter anymore. 'Winning Right' has become lip service. Senior leadership refuses to address the problems many departments are having with headcount and workload. They don't really care about the customer experience. RTO makes no sense when most of your team remains remote in the same role, a role in which you spend much of the time on calls with customers and meeting with other team members virtually. Not enough staff to support the RMS customer base and ticket counts have ballooned.

      3
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